Frequently Asked Questions

Helping Our Customers Navigate The Process

Read through some frequently asked questions that our customers inquire about. Our job as Boise, Idaho’s leading heating and air conditioning company is to be as transparent and helpful from the first phone call, all the way past your service or installation with our team.

While we recommend you have a solid base understanding of your heating and air system, we think it’s best to leave a technical repair to a licensed professional. Now, if there’s an easy thing you can do to keep your system running in tip top shape and avoid costly repairs in the future we will certainly let you know!
Based on our experience here in the Treasure Valley- furnaces and air conditioners run for long periods of time for a few short months out of the year. We say anything over 10 years of age should start having some money set aside for replacement. Warranty on all manufactures stops at that 10 year mark while some lower end equipment expires at 5 years.

The time it takes to replace and install an HVAC system can vary depending on several factors, including the type of system being installed, the size of the property we’re working, the complexity of the installation, and the availability of equipment at time the project begins.

Generally speaking, a straightforward replacement of a residential HVAC system can take anywhere from one to three days on average. This includes everything from beginning to end, starting with removing the old system, installing the new one, as well as making any necessary adjustments to ductwork or piping. We also test the new system to ensure it is functioning properly.

For larger or more complex systems, such as those in commercial buildings or properties with unique requirements, the process may take much longer and could require additional time for planning and coordination from beginning to end.

It’s essential to consult with our team for a more accurate estimate based on the specific details of your installation project. We can help assess the requirements and provide you with a timeline tailored to your needs.

It’s generally recommended to change your furnace air filter every 1 to 3 months for optimal performance out of your HVAC unit.

With that being said, there are some factors that play a role in how long your air filter should last before needing to be swapped out.

Those include:

The Type of Filter: Some furnace filters are designed to last longer than others. Check the manufacturer’s instructions for guidance on how often to replace your specific filter, as well as which MERV rating makes the most sense for your application.

Usage: If you use your furnace a lot, especially during peak seasons like winter and/or summer, you may need to replace the filter more often due to the excessive use.

Indoor Air Quality: If you have pets, smoke indoors, or live in a fairly dusty environment, you’ll likely need to replace your filter more frequently in order to maintain good air quality and efficient furnace operation.

Health Concerns: If you or anyone in your household suffers from indoor allergies or respiratory issues, you might want to replace the filter more often to ensure cleaner air is always circulating through your home.

Regularly changing your furnace air filter not only helps maintain indoor air quality, but also greatly improves the efficiency and lifespan of your HVAC system.

Maintenance: Schedule bi-annual or annual maintenance with a qualified HVAC technician from our team. We can inspect and tune up your system, ensuring that it operates efficiently and catches any potential issues early before they turn into an expensive headache later.

Change Your Air Filters: Regularly replacing air filters, typically every 1 to 3 months, to keep the system running smoothly and maintain good indoor air quality with dramatically reduce the wear and tear on your system.

Keep Your Vents Clear: Ensure that all vents and registers are unobstructed by furniture, rugs, or other objects. This allows for proper airflow throughout your home.

Clean Your Outdoor Unit: Regularly clean the outdoor condenser unit to remove dirt, leaves, and debris. Keep plants trimmed back to maintain adequate airflow around the unit.

Programmable Thermostat: Use a programmable thermostat to regulate temperatures efficiently, reducing strain on the HVAC system when you’re away or asleep. There are many smart thermostats on the market, and we install every make and model.

Seal and Insulate Your Home: Seal gaps and cracks around doors, windows, and ductwork to prevent air leaks. Proper insulation helps maintain consistent indoor temperatures and reduces the workload on your HVAC system.

Avoid Overworking: Try to avoid setting the thermostat to extreme temperatures, as this can definitely strain the system. Instead, use fans or natural ventilation when possible to supplement cooling or heating.

Monitor Humidity Levels: Maintain proper indoor humidity levels (usually between 30% and 50% which is ideal) to prevent mold growth and excessive strain on your HVAC system.

Upgrade When Necessary: If your HVAC system is just simply old or inefficient, consider upgrading to a newer, more energy-efficient model. While this involves an upfront cost, it can save you money on energy bills and repair costs in the long run, as well as possibly qualify for some tax credits.

By following these tips and staying proactive with maintenance, you can extend the life of your HVAC system and ensure reliable comfort for years to come.

Compare the cost of Gem’s maintenance package to the potential savings it offers long-term. Evaluate what services are included in the package and if they align with your HVAC system’s needs. Most customers feel this package helps prevent bigger costs down the road. Maintaining your furnace is no different than your car. The better you keep things maintained, the longer it will last.

Gem’s maintenance package includes service visits to help make sure both your furnace and AC condenser is working properly. 

Potential Energy Savings: Regular maintenance can improve the efficiency of your HVAC system, leading to lower energy bills. Consider how much you could save on energy costs by ensuring your system operates at peak performance.

Enrolling in a maintenance package with Gem Heating & Air Conditioning can provide peace of mind knowing that your HVAC system is being properly cared for by professionals. Consider the value of avoiding unexpected breakdowns and having experts readily available for maintenance and repairs.

The energy savings you can expect from a new furnace or AC unit will depend on several factors, including the efficiency rating of the new unit, the efficiency rating of your existing unit, your usage patterns all year long, as well as local energy costs.

Here’s a general overview of the potential energy savings:

Higher Efficiency Ratings: Newer furnaces and AC units are typically more energy-efficient than older models. Look for units with high Annual Fuel Utilization Efficiency (AFUE) ratings for furnaces and Seasonal Energy Efficiency Ratio (SEER) ratings for AC units. Higher AFUE and SEER ratings indicate greater efficiency and potential energy savings.

Reduced Energy Consumption: A more efficient furnace or AC unit will consume less energy to provide the same level of heating or cooling compared to older, less efficient models. This can result in lower energy bills, especially if you’re upgrading from an older unit with a lower efficiency rating.

Improved Technology: Newer furnaces and AC units often incorporate advanced technology, such as variable-speed motors, modulating burners, or programmable thermostats. These features help optimize energy usage and can lead to additional savings over time.

Proper Sizing and Installation: Ensuring that your new furnace or AC unit is properly sized and installed is crucial for maximizing energy efficiency. An oversized or undersized unit can lead to energy waste and reduced comfort. A professional HVAC contractor can help determine the correct size and ensure proper installation.

Maintenance: Regular maintenance is essential for maximizing the efficiency and lifespan of your HVAC system. Keep your new furnace or AC unit properly maintained by replacing air filters, cleaning coils, and scheduling annual tune-ups. This will help preserve its efficiency and ensure optimal performance.

Overall, upgrading to a new, energy-efficient furnace or AC unit can lead to significant energy savings over time, especially if you’re replacing an older, less efficient model. Be sure to consider the upfront cost of the new unit, potential energy savings, and any available rebates or incentives when evaluating the return on investment.

Gem Heating & Air Conditioning of Boise, Idaho differentiates itself from other companies in several ways:

  1. Quality of Service: Gem may prioritize providing high-quality service to its customers, ensuring that all HVAC installations, repairs, and maintenance are performed to the highest standards.

  2. Expertise and Experience: Gem may boast a team of experienced and knowledgeable HVAC technicians who are trained to handle a wide range of heating and cooling systems efficiently and effectively.

  3. Customer Satisfaction: We prioritize customer satisfaction, striving to exceed expectations with prompt responses, clear communication, and reliable service.

  4. Customized Solutions: We offer custom solutions tailored to each customer’s unique needs and preferences, whether it’s selecting the right HVAC system, optimizing energy efficiency, or addressing specific comfort concerns.

  5. Transparency and Integrity: We operate with transparency and integrity, providing upfront pricing, honest assessments, and recommendations that prioritize the best interests of the customer.

  6. Comprehensive Services: Gem offers a comprehensive range of HVAC services, including installation, repair, maintenance, indoor air quality solutions, and energy-saving options, providing customers with a one-stop-shop for all their heating and cooling needs.

  7. Warranty and Guarantee: Gem stands behind its workmanship and products, offering warranties on installations and repairs, as well as satisfaction guarantees to ensure peace of mind for customers.

  8. Community Involvement: We are actively involved in the local community, supporting charitable initiatives, sponsoring events, or participating in programs that give back to the community.

These factors, among others, contribute to Gem Heating & Air Conditioning’s reputation and may set it apart from other HVAC companies in the area.

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